McNeill Lowe & Palmer (MLP) are committed to ensuring that your privacy is protected and that data is held securely.
In order for us to provide services, we need certain personal information. Exactly what is required will depend on the nature of the service we are providing, but will typically include your:
- Postal address (yours and the property or properties to be inspected)
- Email address(es)
- Telephone numbers
If we are undertaking valuation work, it might also include:
- The value and/or agreed purchase price of the property to be assessed
- The size of the loan you are proposing to take
Usually this information is obtained directly from you, but there are occasions when it is provided by third parties involved in the transaction.
The information you provide us with will be stored on our computer systems and our secure servers, and in paper files, some kept in our offices and others kept off site in a secure lock-up with restricted access. We are required by our Professional Indemnity insurers to retain this information for 12 years, following which records will normally be destroyed.
There are very few instances where your information might be shared with third parties, including:
- Where a complaint, claim or dispute has arisen
- Law enforcement or regulatory bodies require us to do so
- We will not share your information with marketing companies or similar.
There are occasions when we need to research and confirm ownership of premises. We have an account with Land Registry, and only obtain as much information as is necessary in order for us to perform our services.
You have a right to make various requests in relation to your personal data, including accessing it, erasing it and replacing restrictions on any processing. If you wish to exercise such a right you should contact a Director of MLP in writing.